Software Developer L1

Qualifications, Skill Set

B. Tech/ B.E/ MCA/ equivalent

Required Experience:

• Freshers can apply.
• Knowledge of programming languages including Java/Go/React JS/Python
• Strong understanding of REST APIs.
• Basic Knowledge of SQL/No SQL databases.
• Understanding of the product development life cycle, with specific experience using both Waterfall and Agile methodologies.

Roles & Responsibilities:

• Web and application development.
• Writing web services using REST API’s
• Performing unit testing after development.
• Working with SQL/NoSQL databases.
• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
• Provide Tier1, first point of contact and basic troubleshooting for customer issues.
• Clearly identify, document, and find solutions for customer issues and product problems.
• Escalate critical customer situations to the appropriate level of management and Backline support.
• Participate in Knowledge Centered Service training to become a licensed publisher and contribute to the company knowledge base.
• Participate in a variety of team projects to ensure data integrity and usefulness of the knowledge base.