Software Technical Support Agent
Canticle Technologies
Apply for job
Software Technical Support Agent
Canticle Technologies
Chhatarpur, New Delhi
₹10,000 - ₹12,000 monthly
Fixed
₹10000 - ₹12000
Earning Potential
₹12,000
Work from Office
Full Time
Min. 1 year
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
70 applicants
Job Description
- Diagnose and troubleshoot technical issues.
- Coordinate with product team to find resolution for the issue.
- Communicate with client using phone / email / chat and ensure issue resolution .
- Escalate unresolved issues to appropriate internal teams (e.g. product team).
- Provide prompt and accurate feedback to customers.
- Assist in Product/Software testing in In-house/On-site.
- Manage multiple incoming phone calls at a time from customers.
- Prioritize and manage several open issues at one time.
- Document technical knowledge in the form of notes and manual
Job role
Work location
Chhatarpur, New Delhi, Delhi, India
Department
IT & Information Security
Role / Category
IT Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
English level
Basic English
Gender
Male
About company
Name
Canticle Technologies
Address
Chhatarpur, New Delhi, Delhi, India
Job posted by Canticle Technologies
FAQs about this job
Show all
Apply for job