Team Leader

• Train and mentor loan officers on product knowledge, sales techniques, and relationship management.

• Conduct regular performance reviews and identify areas for improvement.

• Motivate the team through incentives, recognition programs, and continuous support.

• Ensure adherence to company values and maintain a positive team culture.

• Ensure high-quality customer service and strong customer relationships.

• Resolve escalated customer issues promptly and professionally.

• Promote cross-selling and upselling of financial products.

• Monthly and quarterly loan disbursement targets.

• Lead conversion rates.

• Portfolio quality and delinquency levels.

• Customer satisfaction ratings.

• Team productivity and retention.