Company Name: Atlanta Systems Pvt. Ltd.

Company URL: www.atlantasys.com

Headquarters: Connaught Place, New Delhi

Position: Technical Support Engineer

Location: Connaught Place, New Delhi

Experience: 1–3 Years

Job Type: Full-time

Education: B.Tech in ECE (Mandatory)

We are looking for a dedicated Technical Support Engineer to join our dynamic team at Atlanta Systems Pvt. Ltd. This role is ideal for candidates passionate about electronics, IoT, and providing top-notch technical support.

• Key Responsibilities:Handle SIM activation/renewals and troubleshoot IoT devices
• Manage customer queries via inbound calls and provide remote technical support
• Maintain records of customer complaints and resolutions
• Collaborate with hardware/software teams to resolve issues
• Conduct device testing and ensure proper documentation
• Provide timely solutions while ensuring customer satisfaction
• Assist in inventory management of VTS (Vehicle Tracking System) devices
• Required Skill Set:Advanced knowledge of MS Excel
• Strong understanding of electronics fundamentals
• Familiarity with communication protocols (I2C, UART, RS485)
• Hands-on experience with microcontrollers (AVR, ESP32, STM32) is a plus
• Excellent communication skills with a proactive approach to problem-solving
• Hands-on experience in hardware device troubleshooting and diagnostics
• Practical knowledge of device-level testing and hardware repair support
• Experience in inventory management and tracking of technical hardware, especially VTS devices
• Why Join Us?Cutting-Edge Tech: Work with the latest in IoT, Telematics, and GPS technologies
• Skill Development: Enhance your technical knowledge in a collaborative environment
• Career Growth: Grow your career in a company that values innovation and talent
• Supportive Team: Join a team that values continuous learning and support