Technical Support Executive
Tagg Teleservices Private Limited
Technical Support Executive
Tagg Teleservices Private Limited
Tilak Nagar, New Delhi
₹19,000 - ₹24,000 monthly
Fixed
₹19000 - ₹24000
Earning Potential
₹24,000
Work from Office
Full Time
Night Shift
Min. 2 years
Basic English
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 18 Dec 2025 - 31 Dec 2025 | Time: 10.00 am - 04.00 pm...See details
Fast HR reply
27 applicants
Benefits include: Overtime Pay, Flexible Working Hours, Laptop, 5 working days
Job Description
The Technical Support Executive will be responsible for providing technical assistance and operational support for SMS, Voice, and CPaaS services. This role ensures smooth service delivery, rapid issue resolution, and high customer satisfaction by coordinating with internal teams, vendors, and clients.
- Key ResponsibilitiesProvide L1/L2 technical support for A2P SMS, Voice calls, OTP, and CPaaS APIs
- Monitor SMS and voice traffic for delivery issues, latency, failures, and retries
- Analyze DLR, MO, error codes, and call logs to troubleshoot issues
- Support client onboarding, including API integration, sender ID setup, templates, and routing
- Handle route-related issues (filtering, blocking, latency, pricing mismatches)
- Coordinate with vendors, carriers, and aggregators for fault resolution
- Manage incidents, escalations, and RCA documentation
- Ensure compliance with telecom regulations, DLT, opt-in/opt-out rules
- Assist sales and operations teams with technical feasibility and pre-sales support
- Maintain SOPs, technical documentation, and client support records
- Monitor platform performance and raise proactive alerts
- Required Skills & KnowledgeStrong understanding of SMS protocols (SMPP, HTTP APIs)
- Basic knowledge of Voice (SIP, VoIP, call routing, CDRs)
- Familiarity with CPaaS platforms and workflows
- Experience with DLR mapping, error codes, retries, throttling
- Understanding of global SMS routing (direct, grey, domestic, international)
- Knowledge of compliance and regulatory requirements (DLT, GDPR, opt-out)
- Ability to read logs, use monitoring tools, and troubleshoot in real time
- Good communication skills for client and vendor coordination
- Preferred QualificationsExperience in telecom / messaging / CPaaS industry
- Hands-on experience with SMS aggregators or CPaaS providers
- Familiarity with tools like Postman, ticketing systems, CRM
- Basic SQL or log analysis skills
Job Details:
- Location: Tilak Nagar, Delhi
- Work Type: Full-time
📩 Send Resume: hradmin@taggteleservices.com
📞 Contact: 9315172792
Job role
Work location
5a/6, Tilak Nagar Road, Block 9, Block 11, Tilak Nagar, Delhi, 110018, India
Department
Customer Support
Role / Category
Customer Support - Service Delivery
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Min. 2 years
Education
Graduate
Skills
Node.js, Problem resolution, Server administration, Advanced java, SMS, Problem-solving aptitude, Technicial support, Technical troubleshooting, Voice Process
English level
Basic English
Gender
Male
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
18 Dec 2025 - 31 Dec 2025 | Note: No walk-in interviews will be conducted on Saturday and Sunday
Time
10.00 am - 04.00 pm
Other instructions
Bring your original documents.
About company
Name
Tagg Teleservices Private Limited
Address
5a/6, Tilak Nagar Road, Block 9, Block 11, Tilak Nagar, Delhi, 110018, India
Job posted by Tagg Teleservices Private Limited
FAQs about this job
Show all
Read walk-in details before you register