Technical Support Manager

Job Summary:We are hiring a Customer Support & Implementation Executive who will be responsible for onboarding clients, setting up their accounts, resolving issues, and training them to effectively use the software.

This role requires a highly accountable individual performer who can also collaborate with the team to ensure customer success.

• Key Responsibilities:Setup and configure customer accounts as per requirements
• Provide end-to-end onboarding support to new clients
• Handle customer queries via calls, chat, and emails
• Troubleshoot issues and provide quick resolutions
• Conduct product demos and training sessions
• Ensure clients are actively using the platform
• Coordinate with internal teams for issue resolution
• Key Skills Required:Strong communication skills (English)
• Good problem-solving ability
• Basic understanding of software/SaaS platforms
• Ability to handle multiple clients
• Comfortable with client interaction and training
• Candidate Profile:Self-driven and result-oriented
• Strong ownership mindset
• Individual performer with team collaboration ability
• Customer-focused and patient
• Preferred:Experience in SaaS / CRM / Software Support
• Experience in client onboarding or training
• Important Note:This is a high ownership role
• Candidates must be comfortable with client-facing responsibilities and targets related to onboarding & activation