Telecaller

Job Title: Telecaller / Customer Support ExecutiveCompany: Maxryd

Location: Delhi

Job Type: Full-Time, On-site

Working Days: All Days

Salary: As per discussion

Job Description:Maxryd is looking for a Telecaller / Customer Support Executive to handle inbound and outbound calls related to riders, fleet operations, and daily operational support. The candidate will play a key role in communication between riders, hub teams, and operations.

• Key Responsibilities:Make outbound calls to riders for onboarding, follow-ups, and daily coordination
• Handle inbound calls from riders regarding operational issues and support
• Resolve rider queries related to vehicles, batteries, shifts, and operations
• Coordinate with hub managers and operations team to resolve issues quickly
• Update call records and rider details accurately in internal systems
• Use tools such as Truecaller and other calling systems for communication
• Escalate unresolved issues to the concerned department or manager
• Maintain professional and polite communication at all times
• Requirements:Prior experience as a telecaller, customer support executive, or call center role is preferred
• Good communication skills in Hindi (English basic knowledge preferred)
• Ability to handle multiple calls and work under pressure
• Basic knowledge of smartphones, calling apps, and data entry
• Willingness to work on-site, full-time
• What We Offer:Stable full-time role in a growing EV logistics company
• Salary as per experience and discussion
• Opportunity to grow into operations or team lead roles