Outbound Calls:

·        Make outbound calls to prospective customers to introduce products or services.

·        Generate interest and qualify leads for the sales team.

·        Maintain a database of prospective clients and follow up with leads.

Inbound Calls:

·        Handle inbound customer inquiries regarding products, services, or any concerns.

Lead Generation and Follow-Up:

·        Achieve daily/weekly calling targets.

·        Convert leads into potential clients through follow-up calls.

·        Schedule appointments or calls for the sales team where necessary.

Customer Service:

·        Build positive relationships with clients through effective communication.

Data Management:

·        Maintain and update records of client interactions, including call logs, feedback, and lead details in the CRM.

·        Ensure data is accurate and up-to-date.

Skills and Qualifications:

·        Excellent verbal communication skills in English and Local mother tongue/language.

·        Strong customer service skills.

·        Ability to manage and prioritise multiple tasks.

·        Problem-solving skills with a proactive approach.