Telecalling Executive

Realtyexperts Infratech Private Limited

Tilak Nagar, New Delhi

₹15,000 - ₹40,000 monthly*

Fixed

15000 - ₹25000

Average Incentives*

15,000

Earning Potential

40,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 6 months

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

101 applicants

Job Description

A Telecaller job involves representing a company through phone calls to generate leads, promote products/services, and handle customer inquiries, requiring strong communication and interpersonal skills. 

Here's a more detailed breakdown of a Telecaller's role:


Key Responsibilities:

  • Outbound and Inbound Calls:
  • Making outbound calls to potential customers to promote products or services, and handling incoming calls to address customer inquiries, concerns, and complaints. 
  • Lead Generation:
  • Identifying and qualifying potential leads, and building relationships with prospects. 
  • Sales and Persuasion:
  • Explaining product features, benefits, and pricing to generate interest and persuade customers to make purchases or schedule appointments. 
  • Customer Service:
  • Providing information about products or services, resolving customer issues, and ensuring customer satisfaction. 
  • Record Keeping:
  • Maintaining accurate records of customer interactions in a database or CRM system. 
  • Following Scripts and Guidelines:
  • Adhering to communication scripts and guidelines to maintain professionalism and consistency in customer interactions. 
  • Meeting Sales Targets:
  • Contributing to team performance by meeting sales targets and achieving individual goals. 
  • Building Rapport:
  • Establishing positive relationships with customers through engaging and friendly communication. 

Skills and Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills to effectively engage with customers. 
  • Interpersonal Skills: Ability to build rapport and establish positive relationships with customers. 
  • Persuasion and Sales Skills: Ability to effectively promote products or services and persuade customers to take action. 
  • Active Listening: Ability to actively listen to customer needs and concerns. 
  • Patience and Empathy: Ability to handle difficult customers or situations with patience and empathy. 
  • Problem-Solving Skills: Ability to resolve customer issues and find solutions. 
  • Computer Skills: Basic computer skills for using CRM systems and other software. 
  • Knowledge of the Product/Service: Thorough understanding of the company's products or services. 
  • Compliance with Regulations: Adherence to all regulatory and legal guidelines for telecalling. 
  • Telecaller Job Description | Responsibilities & RequirementsMaking calls to potential customers. Explaining company services and products. Maintaining daily call records. Submitting daily pr...


Job role

Work location

5A/1,FIRST FLOOR, MAIN ROAD TILAK NAGAR, NEAR SUBHASH NAGAR METRO STATION Tilak Nagar, New Delhi

Department

Customer Support

Role / Category

Customer Support - Service Delivery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

12th Pass

Past role/category experience

Customer Support - Service Delivery, Customer Support - BPO / Voice / Blended

Skills

Telesales/Telemarketing, Telecalling - Customer Service, Domestic BPO

English level

Basic English

Age limit

18 - 35 years

Gender

Female

About company

Name

Realtyexperts Infratech Private Limited

Address

5A/1,FIRST FLOOR, MAIN ROAD TILAK NAGAR, NEAR SUBHASH NAGAR METRO STATION Tilak Nagar, New Delhi

Job posted by Realtyexperts Infratech Private Limited

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