Telecalling Executive

Job Description: Telemarketing Executive (NGO Sector)

Experience Required: 4–8 Years

Location: (Mandi gaon-South delhi)

About the Role:

We are looking for an experienced Telemarketing Executive to support our fundraising and donor engagement activities. The ideal candidate should have strong communication skills, previous experience in telecalling/telemarketing, and the ability to engage donors professionally while representing the organization’s values.

Key Responsibilities:

• Make outbound calls to prospective donors, supporters, and partners.
• Explain the organization’s mission, campaigns, and impact in a clear and convincing manner.
• Convert leads into confirmed donors through effective communication and follow-ups.
• Maintain and update donor databases, call logs, and follow-up details.
• Achieve weekly and monthly fundraising / donation targets.
• Build long-term relationships with supporters by providing timely updates and thank-you acknowledgments.
• Follow structured scripts while also adapting communication style based on the caller.
• Handle incoming queries related to donations, volunteering, and programs.
• Collaborate with the fundraising team to plan calling strategies and improve conversion rates.
• Maintain high professionalism and comply with all NGO ethical and communication guidelines.

Required Skills & Qualifications:

• 4–8 years of experience in telemarketing, telesales, fundraising, or donor management.
• Prior experience in an NGO, fundraising, or customer engagement role is highly preferred.
• Excellent communication in English and Hindi (additional languages are a plus).
• Strong convincing and negotiation skills.
• Ability to work with targets and manage pressure professionally.
• Good computer skills (MS Excel, CRM tools, Google Sheets, etc.).
• Positive attitude, patience, and compassion toward social causes.
• Strong follow-up skills and attention to detail.

Key Skills:

Active Listening, Call Log Management, Cold Calling, CRM Tools, CSR Engagement, Data Entry, Donor Acquisition, Donor Database Management, Donor Engagement, Donor Management, Ethical Communication Practices, Fundraising, Google Sheets, Inbound Call Handling, Lead Conversion, MS Excel, Negotiation Skills, NGO, NGO Fundraising, Outbound Calling