Telecalling Executive

Calling Executive Location: Netaji Subhash Place (NSP), Delhi, India

Working Days: Monday to Saturday

Working Hours: 9:00 AM – 6:00 PM

Company: Weldots

About WeldotsWeldots is a fast-growing eCommerce company founded in 2020, operating across multiple brands including Weldots, Auriglo, Bugario, and NeonDecors. With a strong focus on product quality and customer satisfaction, we have served 1+ million customers across India and continue to scale rapidly.

Job SummaryWe are hiring a Calling Executive to support our eCommerce operations by handling customer calls related to order confirmation, delivery coordination, and issue resolution. The ideal candidate should be confident in communication, customer-focused, and comfortable working in a fast-paced office environment.

This role plays a key part in ensuring smooth order processing and reducing cancellations and RTOs.

• Key Responsibilities
• Customer Calling
• Make outbound calls for order confirmation, address verification, and delivery coordination.
• Handle inbound customer calls related to order status, delivery timelines, and basic support queries.
• Follow up with customers for pending confirmations or unresolved issues.
• Order & CRM Updates
• Accurately update call outcomes, remarks, and customer details in CRM or internal systems.
• Coordinate with operations, warehouse, and logistics teams to resolve customer concerns.
• Escalate complex issues to the relevant team when required.
• Customer Experience & Quality
• Maintain a polite, professional, and customer-friendly tone on all calls.
• Clearly communicate company policies related to orders, shipping, and returns.
• Work towards improving customer satisfaction and minimizing order cancellations.



• Qualifications & Skills
• Required Qualifications
• Minimum 12th pass (Bachelor’s degree preferred).
• 0–2 years of experience in telecalling, customer support, or a similar role.
• Strong verbal communication skills in Hindi (English proficiency is a plus).
• Basic computer knowledge and comfort with calling tools or CRM systems.
• Good listening skills, patience, and problem-solving ability.
• Preferred Skills
• Prior experience in eCommerce or D2C calling (order confirmation / delivery calls).
• Ability to handle high call volumes efficiently.
• Detail-oriented and well-organized.
• Comfortable working from the office at NSP and coordinating with internal teams.
• Work Environment
• Office-based role at Netaji Subhash Place (NSP), Delhi.
• Fast-paced eCommerce setup requiring adaptability and a customer-first mindset.

Weldots is an equal opportunity employer and values clear communication, ownership, and professionalism.