Telecalling Executive

Job Description: TelecallerPosition OverviewWe are seeking a motivated and confident Telecaller to join our team. The role involves handling outbound/inbound calls, generating leads, addressing customer queries, and supporting the sales/operations team. The ideal candidate should have excellent communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

• Key Responsibilities Make outbound calls to potential or existing customers.
• Handle inbound customer inquiries professionally.
• Explain products/services and answer customer questions.
• Generate leads and set up appointments for the sales team.
• Maintain accurate records of calls, customer details, and follow-ups.
• Achieve daily/weekly/monthly call and conversion targets.
• Resolve customer concerns and escalate issues when necessary.
• Follow communication scripts and company guidelines.
• Build and maintain positive customer relationships.