Job Title: Telecaller

Location: J 40 , First Floor ,Near home saaz,Lajpat nagar Part 2

Job Type: Full-Time

Industry: BPO / Finance / Banking

Experience: 0–3 years (Freshers can apply)

Job Summary:

We are looking for enthusiastic and goal-driven Telecallers for both collections and sales profiles. The ideal candidates will be responsible for contacting customers to recover overdue payments and to promote/sell products or services, while maintaining a professional and customer-friendly approach.

Key Responsibilities:

Collections:

• Call customers with pending payments or overdue bills.
• Inform them of their outstanding balances and payment deadlines.
• Negotiate payment terms and resolve any queries or issues.
• Maintain daily call records and update payment status in the system.
• Follow up consistently and escalate unresolved cases as needed.

Sales:

• Make outbound calls to potential customers to promote products/services.
• Understand customer requirements and provide suitable solutions.
• Close sales deals over the phone and meet daily/monthly targets.
• Build and maintain positive customer relationships.
• Record customer details, feedback, and lead status accurately
• Record customer details, feedback, and lead status accurately.

Requirements

• Minimum Qualification: 10th pass / 12th pass
• Good communication skills