Telecalling Team Leader

Job Summary:

We are seeking an experienced Team Leader - Loan to lead a team of loan officers and support staff in delivering exceptional customer service, driving business growth, and maintaining high-quality loan portfolios. The successful candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of loan products and processes.

Key Responsibilities:

1. Team Management:

  - Lead, motivate, and develop a team of loan officers and support staff.

  - Conduct regular performance reviews, provide feedback, and coach team members for improvement.

  - Foster a positive and inclusive team culture.

2. Loan Portfolio Management:

  - Oversee the loan portfolio, ensuring high-quality loans and minimizing risk.

  - Monitor loan performance, identify areas for improvement, and implement corrective actions.

3. Business Development:

  - Develop and execute strategies to drive business growth, increase loan sales, and expand customer relationships.

  - Identify new business opportunities and build relationships with key customers.

4. Customer Service:

  - Ensure exceptional customer service standards are met, responding to customer complaints and issues.

5. Process Improvement:

  - Continuously review and improve loan processes, ensuring efficiency, accuracy, and compliance.

Requirements:

- Bachelor's degree in Finance, Business, or related field.

- Proven experience in loan management, sales, or customer service.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Ability to analyze financial data, identify trends, and make informed decisions.

Skills:

- Loan products and processes

- Risk management

- Customer service

- Team leadership

- Business development

- Financial analysis

What We Offer:

- Competitive salary and benefits package

- Opportunities for career growth and development

- Collaborative and dynamic work environment