The roles and responsibilities for a telecaller in healthcare typically include:

1. Making outbound calls to patients to schedule appointments, follow up on treatment plans, or conduct surveys.

2. Answering incoming calls from patients, providing information about services, appointments, or directing calls to the appropriate department.

3. Educating patients about healthcare services, procedures, and policies.

4. Updating patient records accurately and efficiently.

5. Maintaining confidentiality of patient information in accordance with healthcare regulations.

6. Collaborating with other healthcare professionals to ensure smooth patient communication and care coordination.

7. Adhering to scripts or guidelines provided by the healthcare organization while communicating with patients.

8. Resolving patient inquiries or complaints effectively and professionally.

9. Participating in training sessions to stay updated on healthcare policies, procedures, and services.

10. Meeting call volume and quality targets set by the healthcare organization.