Telemarketing: Promoting products or services to potential customers. 

Sales & Lead Generation: Reaching out to prospects to generate leads or close sales. 

Surveys & Feedback: Conducting customer satisfaction surveys and gathering feedback.  Follow-Up Calls: Following up on previous interactions or appointments. 

Maintaining Customer Records: Keeping databases updated with accurate and detailed information. 

Achieving Targets: Meeting daily, weekly, or monthly performance metrics (e.g., call volume, sales targets, satisfaction scores). 

Adhering to Scripts: Following predefined scripts for consistency and compliance.  Continuous Learning: Staying updated on product knowledge, company policies, and call center software/tools. 

Handling Multiple Communication Channels: Managing calls, emails, chats, or social media interactions if required. 

Providing Feedback: Reporting recurring issues to supervisors for process improvements.