Telesales Executive

We are looking for a dynamic and persuasive Telecaller to engage with our e-commerce customers, encourage positive ratings and reviews, and drive repeat purchases through our website. The ideal candidate should have excellent communication skills, customer-handling abilities, and a sales-oriented mindset.

• Key Responsibilities:Call existing customers to:
• Request product ratings and reviews.
• Collect feedback on their shopping experience.
• Encourage repeat purchases through the company website.
• Promote ongoing offers, discounts, and new product launches.
• Assist customers with website navigation and order placement.
• Resolve basic customer concerns or escalate issues to the support team.
• Maintain accurate records of customer interactions in CRM.
• Follow up with customers for abandoned carts or incomplete purchases.
• Build and maintain positive customer relationships to improve brand loyalty.

• Working Conditions:Full-time position
• Office-based / Remote (as applicable)
• Fixed salary + performance incentives