Territory Sales Manager (Pharmacy & Clinic)

Key Responsibilities

1. P&L Ownership

• Own the end-to-end P&L for pharmacy and clinic operations.
• Track revenue, margins, operating costs, and profitability.
• Prepare financial forecasts and performance reports.

2. Revenue Growth

• Drive revenue through pharmacy sales, consultations, and wellness & Therapies programs.
• Work with marketing teams to improve patient acquisition, retention, and conversion rates.

3. Cost & Margin Management

• Control operational costs across clinics including staffing, consumables, and utilities.

4. Operational Excellence

• Ensure smooth day-to-day operations of clinics and pharmacy outlets.
• Improve patient experience, consultation flow, and service turnaround time.
• Implement standard operating procedures (SOPs) across all locations.
• Develop and maintain operational dashboards and reporting systems.

5. Employee Training & Capability Development

• Design and implement training programs for pharmacy staff, doctor’s, and therapists.
• Ensure staff are trained on:
• Pharmacy compliance and drug dispensing protocols
• Patient interaction and service standards
• Sales and cross-selling of pharmacy and healthcare services
• Operational SOPs and digital systems
• Conduct regular skill assessments and refresher training.
• Work with HR to develop onboarding and continuous learning programs.
• Drive performance improvement through coaching and mentorship.

6. Promotional Camps & Community Outreach

• Plan and execute health camps, screening camps, and pharmacy promotional events to increase patient footfall and awareness.
• Coordinate with doctors, diagnostic partners, and marketing teams to organize camps such as:
• Diabetes screening camps
• Blood pressure monitoring camps
• Preventive health check-up drives
• Seasonal health awareness programs
• Identify target locations such as residential societies, corporate offices, schools, and community centers.
• Monitor camp performance, lead conversions, and revenue generated from these initiatives.