Team Manager - Revenue Assurance

TM-DCM-Revenue Assurance-Delhi - Delhi | AB Sun Life Insurance Co Ltd | Financial Services

Job Purpose

Supervise and monitor daily workflow of the assigned branches to ensure speedy and error free issuance, smooth functioning of financial processing including receipting and payment processing as per the laid down processes, quality customer service and enhancing persistency levels, in a dynamic business environment with frequent regulatory changes through a geographically scattered team

Ensuring smooth execution of admin/ front office and sales support activities in branches which have only one BOE and no Sales Support Executive is available.

Control risks & revenue loss in operational and financial processes and take corrective action.

Job Context & Major Challenges

Job Context: Supervise and monitor daily workflow of the assigned branches to ensure speedy and error free issuance, smooth functioning of financial processing including receipting and payment processing as per the laid down processes, quality customer service and enhancing persistency levels, in a dynamic business environment with frequent regulatory changes through a geographically scattered team

Ensuring smooth execution of admin/ front office and sales support activities in branches which have only one BOE and no Sales Support Executive is available.

Control risks & revenue loss in operational and financial processes and take corrective action.


Job Challenges:

• The challenge is to overcome Systems and infrastructure constraints [particularly in small towns] in the smooth processing of pre & post issuance & accounting operations in a high growth and fluid environment.
• To ensure service standard being met in a consistent manner in spite of fluctuations in volumes.
• Continuous review of processes and first level approval of deviations of a minor nature from standard process and practice.
• Handling Sales behaviour effectively in order to ensure compliance to internal and external guidelines.
• Managing multiple resources who operate out of different geographical locations in the territory.
• Skilling team members in diverse and complex processes and ensuring productivity immediately on joining.