Training Manager - Credit Card Products and Direct Sales Channels
Kotak Mahindra Bank
Apply on company website
Training Manager - Credit Card Products and Direct Sales Channels
Kotak Mahindra Bank
New Delhi
Not disclosed
Work from Office
Full Time
Min. 4 years
Job Details
Job Description
Training Manager-CREDIT CARD-Direct Channels
ØFacilitate classroom sessions for products, processes, onboarding programs, and capability building interventions as per requirement.
ØDesign, update, and version-control training content- classroom and E - Learning (presentations, playbooks, facilitator guides, job aids, videos, assessments).
ØEnsure all content is accurate, compliant, and aligned to latest product/process changes (e.g., campaigns, policies, GST/Regulatory updates).
ØEnsure updation of all digital platforms- Kompanion, KAIRA, KLAPP, Intranet with all Latest policies and products
ØHandle employee training helpline calls via Skyserve within defined SLAs
ØTravel onsite for classroom rollouts, audits/observations, and stakeholder connects.
ØPartner with business/product/process/compliance teams for content sign-offs and release notes.
ØMaintain version logs, training SOPs, and compliance documentation.
ØCollaborate with the internal stakeholders for a thorough Training Need Analysis (TNA) to design and curation of effective, technology-enabled learning solutions and content
ØPrepare and manage monthly training , maintain dashboards comprehensive training documentation, and oversee all associated administrative processes.
Job Requirements:
ØMin 4-5 years of experience in Content/ Training with a good understanding of
banking and sales.
banking and sales.
ØAdvanced Excel and Power point.
ØExposure to content creation, MIS/ reporting, classroom delivery will be an added advantage.
ØCertification in Instructional Design/ Microsoft Excel/ Training Facilitation Course.
Job role
Work location
New Delhi, 4673-New Delhi-EPICAH-Najafgarh Road-Moti Nagar-DEL, EPICAH MALL, 2nd Floor, 68,68/1, Najafgarh Road Industrial area, Moti Nagar, Near Moti Nagar Metro Station, Delhi, India
Department
Teaching & Training
Role / Category
Corporate Training
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 4 years
About company
Name
Kotak Mahindra Bank
Job posted by Kotak Mahindra Bank
Apply on company website