Waiter / Steward

A sample waiter job includes responsibilities like greeting guests, taking orders, serving food and drinks, processing payments, and maintaining a clean dining area. Requirements typically include excellent customer service and communication skills, the ability to work in a fast-paced environment, and physical endurance for long periods of standing and walking. 

Responsibilities 

• Greet guests, seat them, and present menus. 
• Answer questions about menu items, specials, and ingredients. 
• Take accurate food and beverage orders. 
• Deliver orders to tables promptly and correctly. 
• Communicate special requests or dietary needs to the kitchen. 
• Check on customers throughout their meal to ensure satisfaction and refill drinks. 
• Handle customer complaints or concerns with professionalism. 
• Process payments accurately and efficiently. 
• Clear and reset tables, and maintain cleanliness in the dining area. 
• Follow all health and safety regulations. 

Requirements and skills 

• Excellent verbal communication and interpersonal skills. 
• Customer-oriented with a positive attitude. 
• Ability to remain calm and professional in stressful situations. 
• Physical stamina for standing and walking for extended periods. 
• Attention to detail and accuracy. 
• Basic math skills for handling payments and making change. 
• Ability to work flexible hours, including evenings, weekends, and holidays. 
• Experience with a point-of-sale (POS) system is often preferred. 
• Teamwork is essential for collaborating with kitchen and bar staff.