Zone Training Manager - Direct Marketing

JOB SUMMARY:

Responsible for

• Managing Direct Marketing Channel Training input & output
• Ownership of all training supported business parameters. 
• Planning & Execution of Disha Architecture in different Zones with the help of Sales Coaches
• Recruitment & Development of RTMs/Sales Coaches
• Training Administration and Quality of Training
• Supporting channel in Training initiatives pertaining to  loyalty model, Tele sales, S2S, Worksites    

KEY RESPONSIBILITIES:

Business Support

• Creating Learning solutions to meet business challenges of all verticals
• DM Training initiative for loyalty model, Tele sales, S2S, Worksites.
• Share insights with management regularly and charter plan for knowledge and skill development of individuals/groups
• Training Administration and Quality of Training
• Building the future pipeline for the Training Department
• Ownership of all training supported business parameters. 
• Stake holder management and support to business output.
• Ensure that FLS/FLM/CSE are regularly trained and developed for providing superior service experience to customers
• Taking high end training for SM and RSM.

Administrative:

• Training Coverage for all levels of target audience. 
• Planning the training calendar with the team and proper execution Closure report & discussion with stake holder.
• Co-ordination with Channel Head DM along with various vertical heads on the field requirements. 
• Creating Product pitches & Sales stories 
• Training MIS & adherence to calendar activities. 
• Ensuring time and duration adherence; internal and regulatory compliances

Team development:

• Ensuring the sourcing, interviewing and short-listing candidates happens in time
• Retention of the trainers/Sales Coaches. Proactively managing talent pool. 
• Creating the trainer as knowledge hub to the field. 
• Self development of the team in insurance certification courses
• Setting Goals and carrying out the annual performance .
• Course correcting any gaps in knowledge, skills or attitudes of the trainers through training, coaching and counseling. Managing disciplinary issues.
• Motivating, traction of the KRAs for the trainers and providing continuous encouragement for the trainers

Quality Assurance:

• Ensuring adherence to curricula, contents and sessions plan by the trainers.
• While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.  
• Ensuring that each program achieves the business objectives it was targeting to achieve.
• Ensuring In class training quality and process adherence by regular training audits.