Inbound Officer

811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

 

811 Digital – Inbound Officer

 

 

Department

Retail Liabilities | Digital Banking

Location

Noida

Number of Positions

Multiple

Position Grade

M1

 

Job Description

 

• Assisting in resolving customer queries.
• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales
• Providing information to customers.
• Monitoring sales performance.
• Closing sales deals.
• Keeping a record of calls and relevant details.
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Make sales or recommendations for products or services that may better suit customer needs
• Adhere to all company policies and procedures

 

 

 

 Requirements

• Graduate with decent English communication.
• Candidate should have a pleasing personality and should be presentable.
• Should be dedicated and display integrity.
• Willingness to learn with an attitude of continuous improvement.
• Willing to work in rotating shifts

 

 

Experience Level

Entry Level