Inside sales representatives, also known as inside sales executives, closers, or reps, sell products or services to customers from an office using virtual communication tools. Their responsibilities include: 

• Identifying new sales opportunities
• Using industry directories, mailing lists, and other methods to find new leads 
• Researching potential customers
• Gathering information about a customer's business needs, annual revenue, and current suppliers 
• Building relationships with customers
• Answering customer calls, making follow-up calls, and developing relationships to encourage trust and loyalty 
• Negotiating sales terms
• Working with customers to negotiate a customized sales package, including discounts and after-sale services 
• Collaborating with the sales team
• Directing online leads to sales executives and working closely with marketing and product teams 
• Demonstrating products and services
• Explaining the features and functions of products and services to customers 
• Setting and meeting sales goals
• Working to meet sales goals and objectives set by leadership 
• Maintaining and improving the database of prospects
• Keeping up to date with product and service information and competitor offers 
• Upselling products and services
• Suggesting related and new items to customers