Position: Customer Support Executive

Salary- 20k to 30k per month. (As per your skills)

Company: eVanik Networks Pvt. Ltd.

Location: D-79, Ground Floor Sector -2, Noida 201303

Working Hours: 10:00 AM to 7:00 PM, Monday to Saturday

Shift: Fixed day shift

Working Days: 6 days a week (Sunday Fixed Off)

About eVanik Networks Pvt. Ltd.: eVanik Networks Pvt. Ltd. eVanik OWS is a cloud based ERP for e-commerce sellers helping them in inventory management, order management, payment reconciliation. A bunch of crazy and like-minded folks working throughout the clock to solve business problems of Retailer’s & D2C Brands through smart and simple technology.

Position Overview: We are seeking passionate individuals to join our team as Customer Support Executives. In this role, you will play a pivotal role in ensuring the satisfaction of our clients and maintaining strong relationships with them. Whether it's addressing their queries, resolving issues, or providing guidance on our products and services, you will be the frontline ambassador of our company.

Responsibilities:

• Communicate with clients via phone, email, and chat to address their inquiries and concerns promptly and professionally (As Key Account Manager).
• Provide virtual assistance, guidance & Training for the software to clients on the usage of our software products.
• Proactively identify and resolve customer issues to ensure a seamless experience.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Act as a liaison between clients and the development team to convey feedback and suggestions for product improvement.
• Assist in on boarding new clients and providing training sessions as needed.

Requirements:

• Bachelor's degree in any field or equivalent practical experience.
• Proven experience in customer service or account management role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Excel.
• Positive attitude and a customer-centric approach.

Benefits:

• Competitive salary package
• Provident Fund (PF) and Employee State Insurance (ESI) deductions
• Opportunities for career growth and advancement
• Fun and engaging work environment
• Monthly fun day on the last Saturday of the month
• Birthday celebrations and various employee engagement activities

How to Apply: Please submit your resume and cover letter . Be sure to include "Customer Support Executive Application" in the subject line.