Key Responsibilities

• Respond to inquiries from prospective students via phone, email, chat, and in-person.
• Provide accurate information regarding courses, admissions procedures, eligibility criteria, and deadlines.
• Conduct campus tours, open houses, and information sessions.
• Assist applicants throughout the admission process including application submission, document collection, and follow-up.
• Evaluate student profiles and provide guidance based on academic goals and career aspirations.
• Maintain and update student records in the admissions database (CRM).
• Collaborate with marketing to follow up on leads and assist in outreach campaigns.
• Guide students through scholarship and financial aid options, where applicable.
• Support admitted students in enrollment procedures, including fee payments and orientation.

Qualifications:

• Bachelor’s degree in Education, Business, Communications, or a related field (Master’s preferred).
• Prior experience in academic counselling, admissions, or customer service preferred.
• Strong interpersonal and communication skills (both verbal and written).
• Ability to manage multiple tasks and work under pressure.
• Proficiency in Microsoft Office and CRM systems.
• Empathetic, approachable, and student-focused.