Talent Acquisition Manager - Team Lead

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Manager (Team Lead), Talent Acquisition & Integration
This role requires overseeing high-volume, time-zone-sensitive hiring operations across regions. The Senior Manager will be responsible for client governance, delivery excellence, process innovation, and driving business impact through a skilled and scalable workforce.
Responsibilities
This role will be responsible for leading the delivery of end-to-end recruitment coordination and pre-onboarding support processes. This role involves managing multi-tiered teams, engaging with regional recruiters/HR stakeholders, driving performance against service level agreements, ensuring compliance with global recruitment standards, and continuously optimizing operational workflows for efficiency and scale.
1.    Leadership & Team Management
•    Lead a cross-functional delivery team of 8 - 10 staff, including sourcing & screening specialist, recruitment and onboarding coordinators.
•    Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.
•    Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.
•    Monitor day-to-day workflow allocation, capacity utilization, and delivery accuracy across team members.
•    Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.
•    Must have experience in Australian recruitment and end to end visibility of Talent Acquisition 
2.    Talent Acquisition Leadership:
•    Collaborate with the client to understand their talent requirements to support the hiring demands.
•    Support execution of effective recruitment strategies planned by the client to meet hiring goals. (e.g., sourcing channel optimization, vendor cost optimization, etc.)
•    Establish and manage talent communities.
•    Track & measure success of talent communities.
•    Demonstrate hands-on proficiency in at least one leading Applicant Tracking Systems (UKG, Workday, Avature, or Taleo, etc.) to manage end to end recruitment tasks.
•    Ensure a high-quality, on time, and compliant recruitment process from requisition to offer acceptance.
•    Ensure adherence to defined service level agreements (SLAs), turn-around-time (TAT), and internal quality metrics.

3.    Onboarding & Employee Experience:
•    Ensure smooth execution of pre-joining activities: document collection, Pre employment check, onboarding system readiness, and Day 1 planning.
•    Maintain compliance with documentation and pre-onboarding checklists.
•    Collaborate with global onboarding owners to tailor the support model to regional needs while maintaining global consistency.
•    Supervise exception handling and ensure stakeholder visibility and resolution.
•    Ensuring recruiter consistency in evaluating pre-recorded interviews and tool-based screening
•    Conducting quality audits
•    Serving as first point of escalation
•    Supporting weekly and monthly and ad-hoc reporting
4.    Stakeholder Management:
•    Build strong relationships with internal stakeholders, including Local HR, Global HR, Hiring Managers & Recruitment Team to align recruitment priorities.
•    Participate in regular governance calls and provide process related insights.
•    Handle escalations and resolve issues related to recruitment and onboarding processes efficiently.
•    Lead governance model and connect with stakeholders as per the 
5.    Reporting & Process Excellence
•    Support weekly and monthly reporting on key recruitment and onboarding metrics such as time-to-fill, candidate pipeline stages, and sourcing performance.
•    Conduct root cause analysis (RCA) for Service Level Agreement misses or process errors and implement corrective actions.
•    Lead quality assurance reviews, root cause analysis (RCA) reporting, and mitigation planning for service failures or escalations.
•    Implement lean process improvements and support digitization initiatives (e.g., automation of trackers, form templates, dashboards).
•    Standardize process documentation and ensure knowledge retention.
Qualifications we seek in you!
Minimum Qualifications
•    Bachelor’s degree in HR, Business, or a related field (MBA good to have).
•    Experience in recruitment or talent acquisition with exp required in leadership role.
•    Strong understanding of global recruitment and onboarding workflows, best practises, sourcing techniques and onboarding process.
•    Proven experience in managing high-volume hiring operations.
•    Proficient with global Applicant Tracking System/ Human Resource Management Systems (UKG, Workday, Avature, or Taleo etc.). 
•    Experience in ticketing tool like Service Now, Zendesk, etc.
•    Demonstrated ability to manage and scale high-performing teams.
•    Advanced Microsoft Excel and PowerPoint skills; working knowledge of dashboard tools (Power BI, Tableau) is an added advantage.
•    Exceptional communication skills in English, both written and spoken.
•    Willingness to work 5 days from office in ANZ shift hours.
Preferred Qualifications/ Skills
•    Experience in UKG recruitment module, preferred.  
•    Certification in leadership or talent acquisition.
•    Strategic thinking and problem-solving capability.
•    Exceptional leadership and coaching skills.
•    Possess strong project management skills.
•    Effective stakeholder management and interpersonal ability.
•    Extensive global transition experience.
•    Talent acquisition optimization / transformation experience.

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.