Application Tech Support Practitioner

Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Endpoint Configuration ManagerGood to have skills : Microsoft Windows Desktop Management, Microsoft IntuneMinimum 2 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft Endpoint Configuration Manager system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, ensuring their issues are resolved in a timely and efficient manner. - Communicate effectively with clients to understand their needs and accurately define their issues. - Interpret and design resolutions based on deep product knowledge. - Collaborate with the development team to address and resolve complex technical issues. - Stay up-to-date with the latest industry trends and technologies to provide the best support to clients. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Endpoint Configuration Manager. - Good To Have Skills: Experience with Microsoft Windows Desktop Management and Microsoft Intune. - Strong understanding of system and application support principles. - Excellent problem-solving and troubleshooting skills. - Ability to effectively communicate technical concepts to non-technical clients. - Experience in analyzing and resolving complex technical issues. - Knowledge of ITIL framework and best practices. - Ability to work well in a team and collaborate with cross-functional teams. Additional Information: - The candidate should have a minimum of 3-5 years of experience in Microsoft Endpoint Configuration Manager. - A 15 years full-time education is required.