Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide clear and effective solutions, while also interpreting client concerns and designing resolutions based on your comprehensive product knowledge. Your role is essential in maintaining client satisfaction and system performance, contributing to the overall success of our operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system maintenance and support. - Provide training and guidance to junior team members to enhance their technical skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Server Administration. - Strong understanding of server configuration and management. - Experience with troubleshooting and resolving server-related issues. - Familiarity with backup and recovery solutions for Windows Server environments. - Knowledge of network protocols and services related to Windows Server. Additional Information: - The candidate should have minimum 2 years of experience in Microsoft Windows Server Administration. - This position is based at our Noida office. - A 15 years full time education is required.