Application Technical Support Specialist

Application Tech Support Practitioner

ISSRRN000554

THE WORK: Join us in creating exceptional service experiences! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in ServiceNow IT Service Management will be invaluable as you engage with various stakeholders. We are excited to see how your contributions will enhance our operations and drive success.

Ensure production systems are available and operating as defined in Service Level Agreements.
Drive incident and outage resolution and communication.
Facilitate restoration of service to the production environment.
Establish disaster recovery procedures and maintain data retention practices.