Credit Operations Manager



Not disclosed

Work from Office

Full Time

Min. 1 Years

Job Details

Job Description

Assistant Manager

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for Assistant Manager – AML/KYC
PEP and Customer Due Diligence Quality Assurance
In this role, the shortlisted candidate will be responsible to review PEP screening and Customer due diligence alerts, as well as potentially reviewing and supervising transactions and activities to resolve any AML red flag. This position may analyze customer relationships, documentation, activity patterns, and transactions to detect potential suspicious activity through the monitoring systems to identify potential regulatory, or terms of service violations by customer. Specifically, when items have been identified to potentially be outside of encouraged norms, the analyst will bring up to management cases requiring further investigation.
• Proven experience as Quality Analyst in AML/KYC domain and preferred CAMS/CFE certification.
• Undertake Quality Assurance checks on both PEP Screening and customer due diligence
• Evaluate and common areas and process deficiencies identified during quality checking to assist the development and improvement of the process
• Identify any key risk areas and bring up to management
• Review policies and procedures, regulatory compliance training for compliance with applicable laws and regulations including OFAC/ HMT, suspicious activity reporting (SAR) and KYC regulations
• Support the development and continued improvement of the Quality Assurance process
• Ensure high quality standards are maintained with timely and effective feedback to PEP screening and CDD analyst
• Identifies areas of risk and make recommendations on operational improvements, quality assurance and any additional training crucial to mitigate risk. Seeks ways to assist the organization in strengthening customer due diligence and PEP screening process, remain compliant and improve efficiency.
• Prepare and present weekly/monthly reports with root cause analysis will be a part of the business review
• Excellent communication skills, the role requires to interact with RM/Clients
• A Risk-Based Approach should be followed to select the sample sizes ranging from 100% to 20% over time & performance. Quality Teams can increase the sample size and perform enhanced quality review for the analyst or the process as a whole, if the quality is below threshold.
• Reporting of analyst wise scorecard with in depth defect analysis followed by corrective action plan!
• Identifying any process gaps within the quality assurance review to make sure that areas of concern are addressed and resolved
• Making sure processing is performed accurately and within an agreed turn-around time
• Supervising and producing progress reports to identify failures, trends and development needs analysis to make sure the PEP Screening and CDD community are building their knowledge and capability
Minimum qualifications
• Meaningful experience in internal audit; quality control; risk management; operations/quality assurance within AML/KYC function.
• Bachelor degree with meaningful experience of FCC proven track record
• Good experience in MS-Office applications like Excel, Word, Power point, Outlook etc.
Preferred qualifications
• AML quality control experience, strong analytical and Project leadership skills preferred
• Candidate should possess excellent oral and written communication skills.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job role

Work location



Risk Management & Compliance

Role / Category

Lending Operations

Employment type

Full Time


Day Shift

Job requirements


Min. 1 year

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