Pre Sales Consultant

HCL Technologies

Noida

Not disclosed

Work from Office

Full Time

Min. 4 years

Job Details

Job Description

Associate consultant - presales

Job Summary

  • Location: Noida

  • Project role: Associate consultant - presales

  • Qualification: B-Tech

  • Experience: 4.5-8 Years

  • Skills: Network Data

  • No. of positions: 1

Job description:

  • To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on call escalations orL3 level support and doing incident and problem management
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
  • To adhere to quality standards, regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Job role

Work location

Noida

Department

IT & Information Security

Role / Category

IT Consulting

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 4 years

About company

Name

HCL Technologies

Job posted by HCL Technologies

This job has expired