Associate- Product Operations- Telco

About Paytm Group:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About Telco Team:Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. Headquartered in New Delhi, and backed by marquee investors like Intel Capital, SAIF Partners, Silicon Valley Bank, SAP Ventures & Berkshire Hathaway, One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s.Our Key Offerings are divided into 5 broad categories as follows:EntertainmentDigital PlatformsCVM SolutionsEnterprise ServicesFinancial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more
About the Role-Responsibilities:- Assist in gathering basic business requirements for Telco services.- Support documentation of functional specifications and user stories.- Learn and contribute to the product lifecycle of assigned services.- Monitor performance and health of live Telco services.- Assist in initial investigation of operational issues and incidents.- Support creation and maintenance of operational documentation.- Learn and utilize service monitoring tools and platforms.- Participate in testing of new service features or deployments.- Contribute to routine daily operations tasks.- Collaborate with cross-functional teams (Engineering, QA, Support).- Develop understanding of Telco protocols and service delivery.- Enhance skills in data analysis, reporting, and troubleshooting.
Education- B.tech in Electronics and Telecommunications is a must
Why join us? A collaborative output driven program that brings cohesiveness across  businesses through technology Improve the average revenue per use by increasing the cross-sell opportunitiesA solid 360 feedback from your peer teams on your support of their goalsRespect, that is earned, not demanded from your peers and manager 
Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it.India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!