BPO Manager

🎯 Role Summary

Floor Manager की primary responsibility होगी 50+ Tele-counselors और Admission Counselors की टीम को effectively manage करना, उनकी productivity बढ़ाना, और monthly admission targets achieve करवाना।

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🔑 Key Responsibilities

🧑‍🤝‍🧑 Team Management

50+ Tele-counselors / Admission Counselors की टीम को manage करना

Daily performance tracking और productivity monitoring

Team motivation, discipline और engagement maintain करना

New joinees की training और onboarding support

📞 BPO Operations Handling

Call flow management (Inbound/Outbound)

Lead allocation और follow-up system control करना

Call quality monitoring और improvement feedback देना

Scripts और conversation quality improve करना

📊 Target & Performance Management

Monthly admission targets achieve करवाना

Daily/weekly MIS reports तैयार करना

Conversion ratio improve करने की strategies बनाना

Low performers को identify करके improve करना

💻 CRM & Tools Management

CRM software (Lead management system) का proper use ensure करना

Data accuracy और timely updates maintain करना

Dialer tools, calling software और reporting tools की understanding

📈 Strategy & Optimization

Admission funnel analysis (Lead → Call → Conversion)

Campaign performance evaluate करना

Team के लिए new sales strategies implement करना

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🧠 Required Skills & Qualifications

Graduation / MBA (Preferred)

Minimum 3–5 years experience in BPO / EdTech / Admissions / Sales Team Handling

Strong leadership & team handling skills

CRM tools (LeadSquared, Salesforce, etc.) की knowledge

Dialer systems (Exotel, Ameyo, etc.) का experience

Excellent communication & problem-solving skills

Target-driven mindset

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📊 Key KPIs (Performance Indicators)

Monthly Admission Target Achievement

Team Conversion Ratio (%)

Call Productivity (Calls per counselor)

Lead Follow-up Efficiency

Team Retention & Performance Improvement

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🚀 Why Join Us

Fast-growing admission-driven environment

Leadership role with growth opportunities

Direct impact on university admissions