BPO Telecaller

A BPO Telecaller is responsible for making outbound calls or handling inbound inquiries to assist customers, generate leads, resolve issues, or promote products/services. The role requires excellent communication skills, customer handling ability, and professionalism.

Key Responsibilities:

• outbound calls to customers for sales, lead generation, verification, or support.
• Handle inbound calls and address customer queries effectively.
• Provide accurate information about products/services.
• Maintain customer records and update details in the CRM/database.
• Follow scripts, call guidelines, and company protocols.
• Identify customer needs and provide appropriate solutions.