Branch Head

1) These professionals manage the day-to-day RMA workflow. Their duties involve processing return requests, verifying product information, coordinating with customers, documenting the status of returns in business systems, and working with warehouse and quality assurance teams

2) This role involves troubleshooting network issues, and if a hardware fault is identified, the engineer coordinates with vendors for escalations and the RMA process to get replacement units.

3) These roles manage the physical inventory and logistics related to returns, including warehouse operations, shipping, receiving, and managing spare parts availability.