Business Development Manager (BDM) - BPO Industry

Job Title: Business Development Manager (BPO)

Roles and Responsibilities:-

Business Growth & Revenue Generation:

• Identify new business opportunities and potential clients for BPO services.
• Generate leads, initiate contact, and convert them into business partnerships.
• Achieve revenue and sales targets as set by management.

Client Relationship Management:

• Build and maintain strong, long-term relationships with existing clients.
• Act as a primary point of contact for client communications and escalations.
• Ensure high client satisfaction and timely resolution of issues.

Market Research & Analysis:

• Conduct market research to identify trends, competitors, and potential areas of expansion.
• Analyze client requirements and propose tailored solutions.

Proposal & Contract Management:

• Prepare proposals, presentations, and quotations for potential clients.
• Negotiate contract terms and close deals in alignment with company policies.
• Collaborate with legal/finance teams for contract finalization.

Collaboration with Operations:

• Work closely with delivery/operations teams to ensure smooth onboarding of new clients.
• Communicate client requirements and expectations clearly to operations.
• Monitor project/service delivery and suggest improvements where necessary.

Reporting & Forecasting:

• Maintain records of sales activities, leads, and business pipelines.
• Provide regular reports and forecasts to senior management.
• Track and analyze sales metrics to improve performance.

Strategic Planning:

• Contribute to the development of business development strategies.
• Identify cross-selling and upselling opportunities within existing accounts.
• Support the management in expansion into new markets or service offerings.