Call Centre BPO Executive

A Call Center Executive, also known as a Customer Service Executive or Contact Center Agent, is responsible for handling customer interactions, resolving issues, and providing support through various communication channels.

Key Responsibilities:

•   Promptly and professionally handling incoming customer calls. 
•   Providing accurate information about products, services, and policies. 
•   Addressing customer complaints and concerns, escalating to supervisors when necessary. 
•   Updating customer information and logging interactions in the CRM system. 
•   Guiding customers through processes, troubleshooting issues, and offering solutions. 
•    Focusing on delivering positive and helpful customer experiences.