Chat Support

Customer Support Executive – Chat Support ProfileRoles and Responsibilities

• Provide excellent customer service and support primarily through chat, with voice support as required
• Respond to customer inquiries in a professional, polite, and timely manner
• Resolve customer issues related to orders, delivery, returns, refunds, and general queries
• Collaborate with internal teams to resolve complex or escalated customer concerns
• Maintain proper documentation and follow defined SOPs and response guidelines
• Identify recurring issues and escalate trends impacting customer satisfaction
• Build and maintain positive customer relationships to ensure long-term satisfaction
• Continuously improve product knowledge, communication skills, and support efficiency

Job Requirements

• Excellent English typing speed and written communication skills
• Strong command over English grammar and sentence structure
• Soft-spoken, customer-friendly communication style
• Comfortable handling voice calls when chat resolution is not sufficient
• Ability to work efficiently in a fast-paced support environment
• Strong problem-solving and analytical skills
• Basic proficiency with CRM systems and chat/support tools
• High attention to detail and strong organizational skills
• Ability to work collaboratively as part of a team

Mandatory Assessment (Versant Test)

• All applicants must complete the mandatory Versant English communication test as part of the screening process.
• Candidates who do not complete the test will not be considered.
• Please complete the assessment using the link below before applying or proceeding further:-https://docs.google.com/forms/d/e/1FAIpQLSd-eg1z2JtProsau0ba5xvoMINXdXu9v_XopduLO9qNXQ04kg/viewform?usp=dialog

For more info pls contact 7905481599