Chat Support Executive
Creme Castle
Chat Support Executive
Creme Castle
Sector 67, Noida
₹18,000 - ₹25,000 monthly
Fixed
₹18000 - ₹25000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 5 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
17 applicants
Benefits include: PF, Flexible Working Hours
Job Description
- Handle inbound and outbound voice calls professionally and efficiently.
- Respond to customer queries through live chat with clarity, accuracy, and empathy.
- Provide timely resolutions, ensuring high levels of customer satisfaction.
- Maintain and update customer records in the system after every interaction.
- Follow communication protocols, scripts, and compliance guidelines.
- Understand customer needs and provide relevant information or escalate issues when required.
- Coordinate with internal teams to resolve customer concerns smoothly.
- Maintain a calm and professional attitude during challenging interactions.
Job role
Work location
Sector 67, Noida, Uttar Pradesh, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
Education
Graduate
Skills
Chat support, Blended process, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 30 years
Gender
Male
About company
Name
Creme Castle
Address
Sector 67, Noida, Uttar Pradesh, India
Job posted by Creme Castle
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