Chat Support Executive

Job Title: Chat Support Executive – Chat & Voice (International US Telecom Process)

Job Location: Noida (Sector 81 & Sector 62)

Work Mode: Work From Office (WFO)

Process: International – US Telecom (Chat & Inbound Voice)

Openings: 50+

Shift: Night Shifts (US Time Zone)

Working Days: 5 Days Working | Split Weekly Off

Joining Deadline: On or before 30 December 2025

Job Description

We are hiring Customer Support Executives for an International US Telecom process to handle customer queries via Chat and Inbound Voice support. The role involves providing accurate resolutions, maintaining quality standards, and delivering excellent customer experience in a fast-paced BPO environment.

Key Responsibilities

Handle customer interactions via Chat and/or Voice support

Resolve service, billing, and account-related queries

Ensure compliance with process guidelines and quality standards

Maintain accurate documentation and CRM updates

Meet productivity, quality, and SLA targets

Eligibility Criteria

Education: Any Graduate / Undergraduate

Experience: Minimum 6 months experience in International BPO

Chat Process experience required for Chat role

Voice Process experience required for Voice role

Freshers: Not eligible

Domain Exposure: Telecom / B2C experience preferred

Skill Requirements

English Communication:

Voice: B2 level (Intermediate, Versant ~60)

Chat: Strong written English

Typing Speed (Chat): Minimum 35 WPM with 90% accuracy

Computer Skills: MS Office and internet applications knowledge

Shift Flexibility: Comfortable with night shifts

Interview Process

HR Round → OPS Round → Language Assessment → Chat Assessment (if applicable)

(All assessments will be conducted at office location; mobile phones not allowed)

Salary (CTC – Based on Experience)

6–12 Months: ₹3.75 – ₹3.90 LPA

12–18 Months: ₹4.00 – ₹4.50 LPA

18–24 Months: ₹4.20 – ₹5.00 LPA

24+ Months: ₹4.40 – ₹5.00 LPA

Documents Required

E-Aadhaar & UAN

Academic documents

Experience letters & last 3 payslips (if applicable)

Valid Photo ID