Client Relationship Executive

The Client Relationship Executive will be responsible for handling client calls, emails, and inquiries in a professional and timely manner while building and maintaining strong relationships with existing clients. The role includes onboarding new clients, explaining products or services clearly, and resolving client complaints or issues promptly. The executive will conduct regular follow-ups for feedback, payments, and service updates, and coordinate with internal teams to ensure all client requirements are fulfilled efficiently. Maintaining accurate client records in CRM systems or Excel is essential, along with ensuring high levels of client satisfaction and retention. The position also involves identifying opportunities for upselling or cross-selling services and providing timely reports and updates to management