Client Relationship Manager

Designation: -Client Relationship Manager

Experience: - 1-2 Years

Location: - The Corenthum Sec -62 Noida (Onsite)

Working Days: - Mon- Sat

Shift Timing: - 10 Am-7 pm

Note: -High Value Incentives on every month

Company Website: - https://gbgev.com/

Key Responsibilities

Objective: To build, strengthen, and sustain long-term client relationships while ensuring smooth delivery, client satisfaction, and business growth.

1. Client Relationship Management

• Maintain strong, consistent communication with all assigned clients.

• Understand client needs, concerns, and future demands proactively.

• Conduct regular check-ins, reviews, and feedback calls.

• Ensure high client satisfaction and immediate resolution of issues.

2. Onboarding & Implementation

• Coordinate seamless onboarding of new clients for EV rentals or lease plans.

• Ensure documentation, agreements, and KYC processes are completed on time.

• Liaise with internal teams for timely vehicle delivery and setup.

3. Client Retention & Growth

• Identify upsell and cross-sell opportunities (additional vehicles, upgraded plans, maintenance packages).

• Maintain a 90%+ client retention rate.

• Develop account growth plans for key clients.

4. Operational Coordination

• Track daily vehicle performance, uptime, driver issues, and client requests.

• Work closely with fleet, service, and operations teams to ensure zero-delay resolution.

• Maintain accurate logs of service escalations and closures.

5. Revenue & Collection Management

• Ensure timely invoice sharing and payment collection from clients.

• Reduce outstanding/overdue amounts through regular follow-ups.

• Maintain MIS reports on billing, usage, and revenue.

6. Reporting & Documentation

• Update CRM with all client interactions and follow-ups.

• Prepare monthly client review decks as required.

7. Issue Resolution

• Act as the single point of contact for all client concerns.

• Ensure issues are resolved within defined TAT (Turn-Around Time).

• Escalate unresolved matters to senior management promptly.

8. Compliance & Service Quality

• Ensure all vehicles, services, and operations follow company standards.

• Monitor SLAs and ensure 100% adherence.

• Educate clients about new features, safety norms, and service updates.