Client Success Manager

Job Description

We are hiring a Business Automation & Operations Specialist to manage backend systems, automation workflows, dashboards, and day-to-day digital operations for our online programs.

Key Responsibilities

• Build and manage automation workflows (onboarding, notifications, dashboards)
• Handle backend operations for online programs and batches
• Manage LMS access, dashboards, and WhatsApp/Facebook groups
• Maintain accurate data in Google Sheets and reports
• Track payments and reconcile data via payment gateways
• Coordinate between tools, platforms, and internal teams
• Monitor systems and suggest process improvements
• Maintain documentation and operational updates

Tools You’ll Work With

• Google Sheets
• Pabbly Automation
• WordPress (basic)
• Thinkific (LMS)
• WhatsApp tools (Interakt / Wapyari)
• Razorpay / Stripe
• Calendly
• Facebook Groups

Skills Required

• Experience in operations, automation, or backend roles
• Strong knowledge of Google Sheets and data handling
• Comfortable working with multiple tools and systems
• Problem-solving and process-driven mindset
• Good written communication
• Ability to work independently and take ownership

Who Should Apply

• Candidates with 1–3 years experience in operations / automation / backend support
• Tech-savvy candidates who enjoy systems and workflows
• Candidates looking for long-term growth in operations

Perks & Benefits

• Performance-based incentives
• Stable full-time role
• Growth opportunities in automation & operations
• Work with a fast-growing personal development company