Collection Executive / Officer

executive is responsible for managing overdue payments and recovering debts from clients or customers

Core responsibilities

• Contact and communication: Contact clients to discuss overdue accounts and find solutions.
• Payment negotiation: Negotiate repayment plans and payment terms with customers.
• Record keeping:Maintain accurate records of all collection activities, transactions, and communications.
• Follow-up: Follow up on payment commitments and agreements.
• Compliance: Ensure all collection activities comply with company policies and relevant laws and regulations.
• Customer service: Resolve customer queries related to billing and payments while maintaining a professional and empathetic approach