CONSULTANT

Experience

4.5-8 Years

Skill (Primary)

Data Center-Network Data-Network Data

Qualification

B-Tech

Location

Noida

Job Description (Posting).

Routing and Switching skillset - Network Data (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

Experience Level

Senior Level