Counter Sales Executive ITI And Networking

Key Responsibilities

· Greet customers and assist them with product inquiries and purchases.

· Provide accurate product information, recommendations, and demonstrations.

· Handle billing, cash management, POS operations, and daily sales reports.

· Perform basic troubleshooting of systems, devices, and network connections.

· Support installation, configuration, and connectivity of devices as required.

· Maintain stock levels, product display, and counter cleanliness.

· Coordinate with the technical/operations team for repairs and service requests.

· Assist with warranty claims, customer complaints, and service escalations.

· Promote new products, offer, and upsell relevant accessories.

Requirements

· ITI qualification (Electronics / Electrical / Computer Hardware / Networking).

· Basic to intermediate networking knowledge (LAN, Wi-Fi, routers, connectivity setup).

· 1–3 years of experience in retail sales, electronics counters, or support roles.

· Strong communication and customer-handling skills.

· Ability to explain technical concepts in simple language.

· Familiarity with billing software / POS systems.

· Ability to work in rotational shifts as needed.

Preferred Skills

· Knowledge of computer hardware, peripherals & cables.

· Experience in troubleshooting gaming consoles, PCs, or CCTV systems (optional).

· Good problem-solving and service-oriented mindset.