CRM Manager

Key Responsibilities:

·        Responsible in maintaining MIS and closely work for Preparation of Final work Report.

·        Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements.

·        Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's.

·        Responsible for Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation.

·        Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.

·        Managing post booking customer services till delivery /possession stage.

·        Coordinating with Accounts Department for Collection of payment dues, against demands generated.