Customer Support Agent

CST - Associate

Title: Role – Designation: Customer Support Agent – Voice & Email (Insurance Process)
About Us: Paytm is India's leading financial services company that offers full-stack payments & financialsolutions to consumers, offline merchants and online platforms. The company is on a mission to bring half abillion Indians into the mainstream economy through payments, commerce, banking, investments, and financialservices. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the role: Candidate has to handle concerns and complaints raised by the customer day to day basis andmake sure the daily task is being closed within the defined TAT with good customer experience.
Expectations/ RequirementsWe are looking for a Customer Support Agent to handle inbound & outbound calls and email queries from customers. The role involves providing accurate resolutions, maintaining customer satisfaction, and updating all interactions in DevRev CRM.
Key Responsibilities:Handle customer queries via calls and emails within defined SLAs.Ensure timely, accurate, and compliant resolutions.Maintain quality, CSAT, and productivity as per process KPIs.Update customer interactions in DevRev CRM.Follow process guidelines and adhere to Zero Tolerance (ZT) policies.Requirements:Graduate in any discipline (mandatory).0–3 years of experience in a voice & email support process.Insurance domain experience preferred.Excellent communication and problem-solving skills.Work from Office with roster-based week off.
Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in aunique position to democratize credit for deserving consumers & merchants – and we are committed to it.India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Experience Level

Mid Level