Customer Care Executive

Job Summary

We are looking for a responsible and organized Admin Executive to handle daily office operations, customer coordination, and service scheduling for our AC service business. The candidate will play a key role in ensuring smooth communication between customers and technicians.

Key Responsibilities

• Handle incoming customer calls and WhatsApp inquiries
• Schedule AC service, repair, and installation appointments
• Coordinate with field technicians and assign daily jobs
• Maintain customer database and service records
• Follow up with customers for feedback and repeat service
• Manage billing, invoices, and basic accounts records
• Track daily service reports and update management
• Handle basic office administration tasks

Required Skills

• Good communication skills (Hindi & basic English)
• Basic computer knowledge (Excel, WhatsApp, email)
• Strong organizational and multitasking ability
• Customer handling skills
• Ability to coordinate with field staff

Preferred Qualifications

• 12th pass / Graduate
• Prior experience in service industry (AC, appliance, or maintenance business preferred)

Salary & Benefits

• Salary: ₹15,000 – ₹18,000 per month (based on experience)
• Incentives based on performance
• Friendly work environment
• Growth opportunities

Working Hours

• 9:30 AM – 6:30 PM (6 days a week)